New IAAF member Syncron UK are running an after-sales excellence seminar on how to fast track business through after-sales service optimisation.
When? Thursday 12th October 2017 – From 12:30 to 18:30
Where? The Icetank, 5-7 Grape St, London WC2H 8DW – www.icetankvenue.com. Icetank is well situated, with Holborn, Covent Garden and Tottenham Court Road stations all 0.3 miles away.
What? This events aims to generate awareness about the strategic importance of after-sales service.
Who? This event is dedicated to any professional working in aftersales, operations, pricing and supply chain departments, as well as C-Level executives. The event is supported by Servispart Consulting and the IAAF.
The event will explore:
? Why an efficient and effective aftersales service is critical in today’s competitive market
? How to optimise spare parts inventories while maintaining high parts availability
? How to gain a competitive edge and increase your margins
? What smart organisations are doing to ensure efficient and world class supply chains
12:30 – 14:00 Registration & Welcome Lunch
14:00 – 14:30 How a Changing World is Chaging Aftersales Service – Syncron
14:30 – 15:15 Grabbing the Bull by its Parts – Servispart Consulting
15:15 – 15:30 Ice Break
15:30 – 16:15 Deep-Dive into Service Parts Optimisation – Syncron
16:15 – 17:00 Aftermarket Threats and What the Future Holds – IAAF
17:00 – 17:15 Wrap-up and Q&A
17:15 – 18:30 Ice Break: Wine Tasting Experience
Speakers & Session Details
14:00-14:30 – How a Changing World is Changing Aftersales Service
Gill Devine, VP Enterprise Sales, Syncron – How Will Technology Accelerate Innovation Across Your Business?
A large part of our changing world is the continuation of emerging technologies that are affecting after-sales services. From drones, to augmented reality, IoT, autonomous vehicles, 3D printing, and more, it’s no secret that after-sales service needs to adapt alongside with these changes – both in regards to technology and our customer expectations. How will after-sales service organisations use technology to accelerate innovation across their businesses? In this session, Gill Devine will share her insights on how some of the most popular emerging tech has impacted after-sales service.
14:30-15:15 – Grabbing The Bull By Its Parts
Adrian Botham, Director, Servispart Consulting – How Aftermarket Capability Innovation is Transforming Parts & Equipment Manufacturing?
In this session, Adrian Botham will explain how aftermarket capability innovation is transforming parts & equipment manufacturers to enhance growth, competitiveness and customer value. Adrian is one of the UK’s leading experts on aftermarket growth and servitisation of manufacturing businesses. Described by clients as “an original thinker” and “a breath of fresh air” he brings a straight-talking approach and enviable track record to all of his work, which to date, has been intrinsic in developing some of the most successful aftermarket programmes for organisation like BAE Systems, Jaguar Land Rover, Lex Service, Ministry of Defence and many others.
15:30-16:15 – Deep-Dive into Service Parts Optimisation
Erik Kjellström, Pre-Sales Manager, Syncron
In this session, Erik will present the main benefits of optimising service parts inventory and pricing via dedicated dedicated cloud-based after-sales service solutions. At Syncron, Erik is responsible for numerous international dealer inventory management and inventory management projects. He has a profound experience with supply chain optimisation and service parts management and worked in the past for companies like Assa Abloy and Volvo Trucks. In his current position at Syncron, he is a trusted advisor who has lead several of the world’s leading supply chain companies to success in their spare part strategies.
16:15-17:00 – Aftermarket Threats and What the Future Holds
Mike Smallbone, Membership Development Manager, IAAF
Mike will give an overview of the IAAF work as a Trade Association, some of their members and how they fit into the Supply Chain. Mike will also discuss the threat the Connected Car potentially has on the Aftermarket, and will also be talking about “Right to Choose” in relation to Block Exemption Regulation. Mike has an extensive experience of more than 35 years in the Automotive and Aftermarket industry. His experience includes senior management roles with Motor Factors through to heading up Garage Concepts at The Parts Alliance. Mike joined the Independent Automotive Aftermarket Federation in 2015 where he is responsible for creating new initiatives, products and services.